Skip to main content

Delivery

By General Information

Customer will get order confirmation immediately once an order is placed.   Orders will be dispatched within 3 working days, tracking number will be advised, and the delivery time will take 3-10 working days  by our trusted courier partners such as FedEx, UPS, DHL, EMS.  For smooth delivery, please do not use PO Box as international courier services does not support delivering to PO Box.

The shipping rate calculation of each order will be available when a delivery address is provided during the checkout process before payment.   If you do not find your country in the dropdown list, please send email to service@tplaza.net , we will check the delivery options for you.

Customers are liable for the import tariff/GST depending on the import regulations of each country.  If the package is returned by custom due to unpaid tax, the order will not be refunded.

Due to high logistics cost,  a minimum order amount of  $50 per currency is required for courier shipping.

 

下訂單後,客戶將立即獲得訂單確認,我們將在1-3個工作日內將貨品發送出去,同時提供追蹤號碼。 國際運送由我們的可靠國際快遞夥伴(包括郵政,FedEx,UPS,DHL,EMS) 運送時間將需要3-10工作天。  對於運送的國家/地區,可以在輸入地址時在購物車中計算運費,如果您在下拉列表中找不到您的國家/地區,請發送電子郵件至service@tplaza.net,我們將為您檢查送貨方式。

運費計算不包含貨物進口稅與增值稅, 由於每個國家的進口規定不同,請消費者留意各國的進口規定和必須支付的進口稅額。 如因收件人拒絕支付稅款而造成包裹被海關退回, 訂單將不予退款。

由於物流費用高漲, 快遞訂單最低訂購金額 為 50 單元貨幣。

Disclaimer

By General Information

We keep our services safe, Secure, and functioning properly in best endeavors.

You agree that you are making use of our Services at your own risk, and that they are being provided to you on an “AS IS” and “AS AVAILABLE” basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:

  • the content you provide (directly or indirectly) using the Services;
  • your use of or your inability to use our Services;
  • pricing, shipping, format, or other guidance provided by Tplaza;
  • delays or disruptions in our Services;
  • viruses or other malicious software obtained by accessing or linking to our Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Services;
  • damage to your hardware device from the use of any Tplaza Service;
  • the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
  • a suspension or other action taken with respect to your account or breach of the Abusing Tplaza Section above;
  • the duration or manner in which your listings appear in search results as set out in the Listing Conditions Section above; or
  • your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

 

我們會確保我們的服務安全可靠,並儘最大努力正常運行。

您同意您自擔風險使用我們的服務,並且以“原樣”和“可用”的方式向您提供這些服務。因此,在適用法律允許的範圍內,我們排除所有明示或暗示的保證,條款和條件,包括但不限於對適銷性,針對特定目的的適用性和不侵權的暗示保證。

此外,在適用法律允許的範圍內,我們(包括我們的母公司,子公司和關聯公司,以及我們及其官員,董事,代理商和員工)不承擔任何責任,並且您同意對任何損失不承擔任何責任直接或間接由於以下原因造成的損失(包括但不限於金錢損失,商譽或聲譽,利潤,其他無形損失或任何特殊,間接或間接損失):

  • 您使用服務(直接或間接)提供的內容;
  • 您使用或無法使用我們的服務;
  • Tplaza提供的價格,運輸,格式或其他指南;
  • 我們服務的延遲或中斷;
  • 通過訪問或鏈接到我們的服務而獲得的病毒或其他惡意軟件;
  • 我們服務中出現的小故障,錯誤,錯誤或任何不准確之處;
  • 使用任何Tplaza服務均會損壞您的硬件設備;
  • 第三方的內容,作為或不作為,包括使用我們的服務列出的物品或涉嫌偽造的物品的銷毀;
  • 針對您的帳戶或違反上述“濫用Tplaza”部分的行為被暫停或採取了其他措施;
  • 如以上“上市條件”部分所述,您的列表在搜索結果中顯示的持續時間或方式;或者
  • 您因本用戶協議或我們的政策的更改而需要修改慣例,內容或行為,或者您失去業務或無法開展業務。

某些司法管轄區不允許放棄擔保或排除損害賠償,因此此類免責聲明和排除條款可能不適用於您。

Privacy Policy

By General Information

Who we are

Our website address is: https://tplaza.net

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you subscriber our news letter, your contact information will be added to our mailing list, we often do not send over one email in a week and you can always opt out from the email unsubscribe link. Other contact forms are designated for getting specific inquiry and we will reply in our best endeavour.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses google techniques to provide best user experience of both merchantss and consumers.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

我們是誰

我們的網站地址是:https://tplaza.com.au。

我們收集什麼個人數據以及為什麼收集它

註釋

當訪問者在網站上發表評論時,我們將收集評論表中顯示的數據,以及訪問者的IP地址和瀏覽器用戶代理字符串,以幫助檢測垃圾郵件。 從您的電子郵件地址創建的匿名字符串(也稱為哈希)可能會提供給Gravatar服務,以查看您是否正在使用它。可在此處獲得Gravatar服務的隱私政策:https://automattic.com/privacy/。批准您的評論後,您的個人資料照片在您的評論上下文中對公眾可見。

媒體

如果您將圖像上傳到網站,則應避免上傳包含嵌入式位置數據(EXIF GPS)的圖像。網站的訪問者可以從網站上的圖像下載和提取任何位置數據。

聯絡表格

當您訂閱我們的新聞信時,您的聯繫信息將被添加到我們的郵件列表中,我們通常一周內不會發送一封電子郵件,並且您始終可以從電子郵件退訂鏈接中退出。其他聯繫表格也指定用於進行具體查詢,我們將盡力而為。

餅乾

如果您在我們的網站上發表評論,則可以選擇將您的姓名,電子郵件地址和網站保存在Cookie中。這些是為您提供方便,這樣您在留下其他評論時就不必再次填寫您的詳細信息。 如果您訪問我們的登錄頁面,我們將設置一個臨時cookie,以確定您的瀏覽器是否接受cookie。該cookie不包含任何個人數據,並且在您關閉瀏覽器時將被丟棄。 當您登錄時,我們還將設置多個Cookie,以保存您的登錄信息和屏幕顯示選項。登錄cookie持續兩天,屏幕選項cookie持續一年。如果選擇“記住我”,您的登錄將持續兩週。如果您註銷帳戶,登錄cookie將被刪除。 如果您編輯或發布文章,則會在瀏覽器中保存一個額外的cookie。該Cookie不包含任何個人數據,僅表示您剛剛編輯的文章的帖子ID。它在1天后過期。

來自其他網站的嵌入式內容

本網站上的文章可能包含嵌入式內容(例如視頻,圖像,文章等)。來自其他網站的嵌入內容的行為與訪問者訪問過另一個網站的行為完全相同。 這些網站可能會收集有關您的數據,使用cookie,嵌入其他第三方跟踪並監視您與該嵌入式內容的交互,包括在您擁有帳戶並登錄到該網站的情況下跟踪與嵌入式內容的交互。

分析工具

我們的網站使用Google技術來提供商家和消費者的最佳用戶體驗。

我們保留您的數據多長時間

如果您留下評論,則該評論及其元數據將無限期保留。這樣一來,我們可以自動識別並批准任何後續評論,而不必將其保留在審核隊列中。 對於在我們的網站(如果有)上註冊的用戶,我們還將他們提供的個人信息存儲在他們的用戶個人資料中。所有用戶都可以隨時查看,編輯或刪除其個人信息(除非他們不能更改其用戶名)。網站管理員還可以查看和編輯該信息。

您對數據擁有什麼權利

如果您在此站點上有帳戶或有任何評論,則可以請求接收導出的關於我們的有關您的個人數據的文件,包括您提供給我們的任何數據。您還可以要求我們刪除我們持有的有關您的任何個人數據。這不包括我們出於行政,法律或安全目的而必須保留的任何數據。

我們向您發送數據的地方

訪客評論可以通過自動垃圾郵件檢測服務進行檢查。

Return Policy

By General Information

Customers can apply for return, refund or partial claim after receiving the goods for the following reasons after delivery.

1) Goods with serious quality problems, or expired goods, can apply for return; (picture required)

2) Damaged goods in logistics delivery (please check the package immediately after receiving the package. If the goods are damaged, please ask the courier to issue a damage certificate for you before signing the package).

3) Receive the goods that do not match the description or quantity of the order; (please ask the courier to issue a certificate for you before signing the package), you can apply for partial claims.

If the goods need to be returned due to above stated reasons, you can contact the customer service to request a return within 7 days from the date of receipt if the goods are not used, unpacked.  All logistics related expenses incurred in returning the goods shall be borne by the responsible party in principle.

In the above situation, please take photos of the parcel box, damaged/in-short/missing goods, logistics documents, delivery list, of the parcel received, within 7 working days after receiving the parcel. Send to customer service: service@tplaza.net via email. We will cooperate and assist you in the relevant procedures and arrange a refund for you.

客戶在收到貨物後可以出於以下原因申請退貨,退款或部分索賠:

1)有嚴重質量問題的貨物或過期的貨物可以申請退貨; (需要圖片)

2)物流中損壞的貨物(請在收到包裝後立即檢查包裝。如果貨物損壞,請在簽收包裝之前請快遞員為您簽發損壞證明)。

3)收到與訂單描述或數量不符的貨物; (請在簽收包裹之前請快遞員為您簽發證書),您可以申請部分索賠。

歸還貨物所產生的與物流有關的所有費用原則上應由責任方承擔。如果由於上述原因需要退貨,如果未使用并且未拆包裝,您可以在收到收貨之日起7天內聯繫客戶服務部要求退貨。

在上述情況下,請在收到包裹後的7個工作日內,對包裹箱,破損/缺貨/遺失的物品,物流單據,交貨清單以及所收到的包裹拍照。通過電子郵件發送至客戶服務:service@tplaza.net 我們將配合併協助您進行相關程序,並在7個工作日內為您安排退款。

About Tplaza+

By General Information

Serving modern variety products worldwide for multi-cultural families.

Tplaza+ aims for international consumers to buy products directly from poppular Taiwanese brands.  Our mission is to bring Modern Varieties to multi-cultural families worldwide. Tplaza now has wide range of customers in Australia, USA, Canada and Europe.

Products of Tplaza start with all traditional Chinese books ecommerce https://tplaza.com.au for the needs of a modern, bilingual lifestyle.  On the journey of our development, Tplaza focus on bringing more innovative products from authentic brands to our global customers.  In 2022, we expand the product lines to popular categories, and here come Tplaza+ (https://tplaza.net).

 

Unique Features of Tplaza+

Cross-border Ecommerce Marketplace
English and Chinese Bilingual Interface
International Payment Gateway for multi-currency payments

Products & Services

 

The T of Tplaza stands for:  Taiwan, Tradition, Trending, Technology, Touch, Travel, Tea. Tplaza products are mainly selected items of innovative and designer brands. Many of them are new items freshly introduced to the market. Our goal is to provide more product diversity into global marketplace.

Marketing with Tplaza

Tplaza+ is the express gateway to international market. Many designers & innovative brands choose Tplaza as their international marketing marketplace. Now there are thousands popular brands in Tplaza+.  We wish you enjoy the business with us.

為全球多元文化家庭提供現代多樣化產品。

Tplaza+旨在讓國際消費者直接從受歡迎的台灣品牌購買產品。我們的使命是將現代品帶給牌世界各地的多元文化家庭。Tplaza目前在澳大利亞、美國、加拿大和歐洲擁有廣泛的客戶。

 

2012 年始Tplaza 的產品從中文書籍開始,網址是 https://tplaza.com.au ,我們希望對全世界華人滿足現代雙語生活方式的需求;在我們的發展歷程中,Tplaza 更專注於為全球客戶帶來更多正宗品牌的創新產品,2022年,我們將產品線擴展到熱門品類,Tplaza+ (https://tplaza.net) 從此誕生。

 

Tplaza+獨特之處

跨境電商平台

中英文雙語界面

多國貨幣直接結賬

 

產品和服務

Tplaza的T代表:  Taiwan、Tradition、Trending、Technology、Touch、Travel、Tea。Tplaza+ 產品主要是精選的創新及設計師品牌的產品。其中許多是剛剛推向市場的新產品。我們的目標是向全球市場提供更多的產品多樣性。

Tplaza帶來了來自創新品牌供應商的各種優質產品。Tplaza 的產品均經過精心挑選,具有精美的設計和創新的價值。

 

與 Tplaza+合作

Tplaza+是通往國際市場的快速門戶。許多設計師和創新品牌選擇Tplaza+ 作為他們的國際營銷平台。現在Tplaza+裡有上千個熱門品牌。我們希望您能享受Tplaza+ 帶來的價值與服務。