General Information

Please be noted that due to CNY holiday, orders placed after 5th Feb. 2024 will be dispatched after 15th of February 2024.  Thank you for your patience and wish you a happy Year of the Dragon. 因應農曆春節假期， 2月5日之後的訂單出貨將延遲至2024年2月15日起寄送。感謝您的耐心等候， 祝您新春愉快，龍年行大運。 Customer will get order confirmation immediately once an order is placed.   Orders will be dispatched within 3 working days, tracking number will be advised, and the delivery time will take 3-10 working days  by our trusted courier partners such as FedEx, UPS, DHL, EMS.  For smooth delivery, please do not use PO Box as international courier services does not support delivering to PO Box. The shipping rate calculation of each order will be available when a delivery address is provided during the checkout process before payment.   If you do not find your country in the dropdown list, please send email to service@tplaza.net , we will check the delivery options for you. Customers are liable for the import tariff/GST depending on the import regulations of each country.  If the package is returned by custom due to unpaid tax, the order will not be refunded. Due to high logistics cost,  a minimum order amount of  $50 per currency is required for courier shipping.…

We keep our services safe, Secure, and functioning properly in best endeavors. You agree that you are making use of our Services at your own risk, and that they are being provided to you on an “AS IS” and “AS AVAILABLE” basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from: the content you provide (directly or indirectly) using the Services; your use of or your inability to use our Services; pricing, shipping, format, or other guidance provided by Tplaza; delays or disruptions in our Services; viruses or other malicious software obtained by accessing or linking to our Services; glitches, bugs, errors, or inaccuracies of any kind…

Who we are Our website address is: https://tplaza.net What personal data we collect and why we collect it Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Contact forms When you subscriber our news letter, your contact information will be added to our mailing list, we often do not send over one email in a week and you can always opt out from the email unsubscribe link. Other contact forms are designated for getting specific inquiry and we will reply in our best endeavour. Cookies If you…

Customers can apply for return, refund or partial claim after receiving the goods for the following reasons after delivery. 1) Goods with serious quality problems, or expired goods, can apply for return; (picture required) 2) Damaged goods in logistics delivery (please check the package immediately after receiving the package. If the goods are damaged, please ask the courier to issue a damage certificate for you before signing the package). 3) Receive the goods that do not match the description or quantity of the order; (please ask the courier to issue a certificate for you before signing the package), you can apply for partial claims. If the goods need to be returned due to above stated reasons, you can contact the customer service to request a return within 7 days from the date of receipt if the goods are not used, unpacked.  All logistics related expenses incurred in returning the goods shall be borne by the responsible party in principle. In the above situation, please take photos of the parcel box, damaged/in-short/missing goods, logistics documents, delivery list, of the parcel received, within 7 working days after receiving the parcel. Send to customer service: service@tplaza.net via email. We will cooperate and assist…

Kupiter.com Co. Ltd. TW office: 23F No. 218 Sec. 1 Wenxin Road, Taichung, Taiwan Email: service@tplaza.net

Serving modern variety products worldwide for multi-cultural families. Tplaza+ aims for international consumers to buy products directly from poppular Taiwanese brands.  Our mission is to bring Modern Varieties to multi-cultural families worldwide. Tplaza now has wide range of customers in Australia, USA, Canada and Europe. Products of Tplaza start with all traditional Chinese books ecommerce https://tplaza.com.au for the needs of a modern, bilingual lifestyle.  On the journey of our development, Tplaza focus on bringing more innovative products from authentic brands to our global customers.  In 2022, we expand the product lines to popular categories, and here come Tplaza+ (https://tplaza.net).   Unique Features of Tplaza+ Cross-border Ecommerce MarketplaceEnglish and Chinese Bilingual InterfaceInternational Payment Gateway for multi-currency payments Products & Services   The T of Tplaza stands for:  Taiwan, Tradition, Trending, Technology, Touch, Travel, Tea. Tplaza products are mainly selected items of innovative and designer brands. Many of them are new items freshly introduced to the market. Our goal is to provide more product diversity into global marketplace. Marketing with Tplaza Tplaza+ is the express gateway to international market. Many designers & innovative brands choose Tplaza as their international marketing marketplace. Now there are thousands popular brands in Tplaza+.  We wish you…